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Privacy Policy

Effective Date: July 5, 2026

1. Introduction

Trunwell, Inc. ("Trunwell," "Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, purchase products, communicate with us, or otherwise interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information.

Personal Information You Provide

When you place an order, create an account, request information, or contact us, we may collect:

  • Name

  • Company name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Payment information (processed securely through third-party payment processors)

  • Purchase history

  • Tax exemption information (if applicable)

  • Account credentials

  • Communications you send to us

Information Collected Automatically

When you visit our website, we may automatically collect information including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Referring website

  • Pages viewed

  • Time spent on pages

  • Date and time of access

  • Clickstream information

  • Approximate geographic location derived from IP address

3. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your shopping cart

  • Keep you logged into your account

  • Save website preferences

  • Improve website functionality

  • Measure website performance

  • Analyze visitor traffic

  • Prevent fraud

  • Maintain website security

We may use:

  • Essential Cookies

  • Functional Cookies

  • Analytics Cookies

  • Performance Cookies

  • Security Cookies

You may disable cookies through your browser settings. Some features of the website may not function properly if cookies are disabled.

4. Analytics

We may use website analytics services such as Google Analytics or similar providers to understand website usage.

These services may collect:

  • Device information

  • Browser information

  • Pages visited

  • Time on site

  • General location

  • Referral sources

Analytics providers receive information only as necessary to provide analytics services.

5. How We Use Your Information

We use your information to:

  • Process orders

  • Ship products

  • Process payments

  • Provide customer service

  • Respond to inquiries

  • Verify customer identity

  • Detect fraud

  • Improve our products

  • Improve our website

  • Maintain customer accounts

  • Send order confirmations

  • Send shipping updates

  • Send invoices

  • Comply with legal obligations

  • Protect our rights and property

If you subscribe, we may also send promotional emails. You may unsubscribe at any time using the unsubscribe link included in marketing emails.

6. Payment Processing

We do not store complete credit card numbers on our servers.

Payments are securely processed by third-party payment processors that maintain their own privacy and security practices.

7. Information Sharing

We value your privacy.

We do not sell your personal information.

We do not rent your personal information.

We do not share your personal information with advertisers or marketing partners.

We disclose personal information only when necessary to operate our business.

Examples include:

  • Payment processors

  • Shipping carriers

  • Order fulfillment providers

  • Website hosting providers

  • Cloud service providers

  • IT service providers

  • Customer support platforms

These service providers receive only the information necessary to perform services on our behalf and are contractually obligated to protect it.

8. No Sale or Sharing of Personal Information

Trunwell, Inc. does not:

  • Sell customer information

  • Rent customer information

  • License customer information

  • Share customer information with advertising partners

  • Share customer information for cross-context behavioral advertising

  • Trade customer lists

Your personal information is used solely to provide our products and services.

9. Legal Disclosures

We may disclose information when required by law, including:

  • Court orders

  • Subpoenas

  • Government investigations

  • Law enforcement requests

  • Protection against fraud

  • Protection of our legal rights

  • Enforcement of our Terms and Conditions

10. Business Transfers

If Trunwell, Inc. is involved in a merger, acquisition, restructuring, financing, sale of assets, or bankruptcy, customer information may be transferred as part of that transaction, subject to applicable law.

11. Data Security

We maintain commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information.

These measures may include:

  • SSL/TLS encryption

  • Secure payment processing

  • Firewalls

  • Access controls

  • Password protection

  • Limited employee access

  • Security monitoring

No method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.

12. Data Retention

We retain personal information only as long as necessary to:

  • Complete transactions

  • Provide customer support

  • Maintain business records

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

13. Your Privacy Rights

Depending on where you reside, you may have rights under applicable privacy laws, including the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of eligible information

  • Request a copy of your personal information

  • Object to certain processing activities

  • Withdraw consent where applicable

To exercise these rights, contact us using the information below.

We may request verification of your identity before processing requests.

14. State Privacy Rights

Residents of certain U.S. states, including California and other states with comprehensive privacy laws, may have additional rights regarding their personal information.

Where required by law, we will honor applicable consumer privacy requests.

Because Trunwell, Inc. does not sell or share personal information for advertising purposes, we do not engage in activities commonly associated with the sale of personal information.

15. Do Not Track Signals

Some browsers transmit "Do Not Track" signals.

Because there is currently no universally accepted standard for responding to these signals, our website does not currently respond differently when such signals are received.

16. Children's Privacy

Our website is not directed toward children under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that information has been collected from a child under 13, we will promptly delete it.

17. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of third-party websites.

Users should review the privacy policies of those websites independently.

18. International Users

Our website is operated from the United States.

If you access our website from another country, your information may be transferred to and processed in the United States.

By using our website, you consent to such transfer where permitted by applicable law.

19. Email Communications

If you subscribe to marketing communications, you may receive promotional emails.

You may unsubscribe at any time by clicking the unsubscribe link included in our marketing emails or by contacting us directly.

Transactional communications related to orders, invoices, shipping, returns, or account activity will continue as necessary.

20. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time.

Changes become effective immediately upon posting unless otherwise stated.

The Effective Date at the top of this Policy indicates the latest revision.

Your continued use of the website constitutes acceptance of the updated Privacy Policy.

21. Contact Information

If you have questions regarding this Privacy Policy or wish to exercise applicable privacy rights, you may contact:

Trunwell, Inc.

Email: sales@trunwell.com

Website: www.trunwell.com

22. California Privacy Notice

For California residents, where applicable under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

  • We do not sell personal information.

  • We do not share personal information for cross-context behavioral advertising.

  • We do not knowingly collect or use sensitive personal information beyond what is reasonably necessary to provide our products and services.

  • We do not discriminate against consumers for exercising their privacy rights.

California residents may submit requests to know, correct, or delete personal information by contacting us using the information above.

23. Consent

By accessing or using our website, creating an account, placing an order, or otherwise interacting with our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.

24. SMS/Text Messaging Privacy

If you choose to receive text (SMS) messages from Trunwell, Inc., we may use your mobile phone number to send transactional or promotional messages, depending on the consent you provide.

Types of Messages

Text messages may include, but are not limited to:

  • Order confirmations
  • Shipping and delivery updates
  • Customer service communications
  • Account notifications
  • Product recalls or important safety notices
  • Promotional offers, product announcements, and marketing messages (only where you have expressly opted in)

Consent

By providing your mobile phone number and opting in to receive SMS messages, you expressly consent to receive recurring automated or non-automated text messages from Trunwell, Inc. at the phone number you provide. Consent to receive marketing text messages is not a condition of purchasing any goods or services.

Message Frequency

Message frequency may vary depending on your interactions with us, your orders, and your communication preferences.

Message and Data Rates

Message and data rates may apply according to your mobile carrier's pricing plan. Please contact your wireless carrier for details.

Opting Out

You may opt out of receiving marketing SMS messages at any time by replying STOP to any marketing text message. After opting out, you will receive a confirmation message, and no further marketing messages will be sent unless you opt in again.

For assistance, reply HELP or contact our customer service.

Please note that opting out of marketing messages does not affect our ability to send transactional messages necessary to complete your orders or provide requested services, where permitted by law.

Sharing of Mobile Information

We do not sell, rent, or share your mobile phone number or SMS opt-in information with third parties or affiliates for their own marketing or promotional purposes.

We may share your mobile phone number only with trusted service providers that assist us in delivering text messages or providing related services on our behalf. These providers are contractually required to protect your information and may use it only to provide those services.

Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your mobile phone number and SMS-related information from unauthorized access, disclosure, or misuse.