Return Policy 

TRUNWELL, INC.

Return Policy 

This Return Policy applies only to retail purchases made directly through our website. Wholesale purchases, distributor sales, and sales to resellers are governed by the applicable wholesale or reseller agreement and are not subject to this Return Policy.

Returns

• Most new, unused products may be returned within 30 days of delivery for a refund.

• Returned items must be in their original condition, including all original packaging, accessories, manuals, and proof of purchase.

• Products that have been installed, used, damaged, modified, or are missing parts or packaging are not eligible for return unless defective or required by applicable law.

Defective or Damaged Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can resolve the issue promptly.

Return Authorization

Please contact our customer service team before returning any item to obtain return instructions. Unauthorized returns may be refused.

Refunds

Once your return is received and inspected, approved refunds will be issued to the original payment method. Please allow 5–10 business days after approval for the refund to appear, depending on your financial institution.

Return Shipping

Unless the return is due to our error or a defective product, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless otherwise required by law.

For return assistance, please contact us using the contact information provided on our website.